Branding. Marketing. Development. Design. Strategy. Media. All in one place.

The Creative Direction Logo

Branding. Marketing. Development. Design. Strategy. Media. All in one place.

Prefer a more personalized option?

We also offer custom deposit plans for select services — pay 50% to start, and the balance before final delivery.

Please log in or create an account before completing checkout to activate your payment plan and client portal access.

Quick Fix Tix | Edits & Updates

For returning clients only.

The Quick Fix Tix service is your dedicated channel for one-off edits to completed projects.
Whether it’s a small website change, graphic update, or content adjustment, this ticket lets you skip the proposal process and get quick support — fast.

What’s Covered

  • Update contact info, hours, or small text edits
  • Swap or remove an image, logo, or button
  • Hide, unpublish, or redirect a page
  • Correct a typo, spacing, or layout issue
  • Replace links or file downloads
  • Edit flyers, PDFs, or graphics we designed for you
  • Update form destinations or email routing
  • Minor SEO text or metadata updates

Need more than one change?

Important: Quick Fix Tix is available only to existing clients with previously completed projects.
If you’re a new client or your project isn’t on record, please start with a Discovery Call instead.

$25.00

Add Fast Turnaround to jump the line and get your project delivered faster. Ideal for quick edits, urgent deadlines, or tight launch windows.
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$25.00

Note: Payment plans and deposits are available for select services. You’ll need to create a client account and log in to see all available payment options. Once your account is active, you can log in anytime to make remaining payments, view your order history, or manage your projects.

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FAQs

You’ll be redirected to onboarding to share key details/assets and (for retainers) to schedule your kickoff session. We confirm scope, set priorities, and start execution.

Yes. Retainers provide ongoing strategy + execution each month. One-off projects are fixed-scope with a defined start/end and separate quote.

Most standard tasks are completed in 2–4 business days. Larger builds or campaigns follow a project timeline. Rush is available on request.

Use My Account → Support Tickets to submit requests, attach files, and track status. You’ll get email updates on every reply.

As many as you like. We work through them based on your plan’s capacity and the priorities we agree on.

No—retainers reset monthly so we can maintain momentum and plan capacity.

Yes—NDA available on request. We treat all client information as confidential.

Depending on scope: website admin, hosting/DNS (if applicable), analytics/ads accounts, and brand assets. Share credentials securely through our portal—please don’t email passwords.

Because we deliver time and expertise, we don’t offer refunds for partial months or completed milestones. We’ll always work with you to resolve issues quickly.

Payments are processed securely via Stripe. Retainers bill monthly starting on your start date. Project invoices follow the payment schedule in your proposal.

You can cancel with 30 days’ written notice per the Retainer Agreement. Pauses are case-by-case and depend on schedule availability.

For websites/automations, retainers include ongoing care as listed in your plan. For projects, we include a short post-launch warranty window for bug fixes; ongoing support can be added.

Branding. Marketing. Development. Design. Strategy. Media. All in one place.

The Creative Direction logo in elegant white script on a black background, representing a full-service branding and marketing agency for purpose-driven brands.

Branding. Marketing. Development. Design. Strategy. Media. All in one place.

“She shall be like a tree planted by rivers of water, that brings forth fruit in its season; her leaf shall not wither and whatever she does shall prosper.” – Psalm 1:3

“She shall be like a tree planted by rivers of water, that brings forth fruit in its season; her leaf shall not wither and whatever she does shall prosper.” – Psalm 1:3

© 2022-2025 The Creative Direction, LLC, Richmond, VA

Design Request Details

Please complete this quick form so we can kick off your project. Upload your logo and brand colors. If there are multiple logos please place them in a zip file.